Privacy policy

Privacy Policy – CopperCoast Last updated: February 2026

CopperCoast, located in the Gold Coast, Queensland, Australia) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What personal information do we collect? We collect information you provide when you:

  • Create an account or place an order (name, email, shipping/billing address, phone).
  • Subscribe to our newsletter or marketing emails.
  • Contact us via email, form or chat.
  • Interact with our site (cookies, IP address, browser data, pages viewed).

We may collect sensitive information indirectly (e.g., skin concerns via optional quizzes), but we do not require it and do not use it for therapeutic purposes.

2. How do we collect it? Directly from you (forms, checkout, emails). Automatically via cookies, pixels, Shopify analytics, Google Analytics, Klaviyo (email marketing), Meta/Facebook pixels (if used). From third parties (e.g., payment processors like Shopify Payments/Afterpay).

3. Why do we collect it? To process orders, deliver products, provide customer service, send transactional emails. To improve our site and marketing (with consent where required). To comply with legal obligations (e.g., tax records).

4. Who do we disclose it to? Shopify (our platform host – servers in US/Canada). Payment providers (Shopify Payments, Afterpay/Zip). Shipping carriers (Australia Post, etc.). Email/marketing tools (Klaviyo). We do not sell your data. Overseas disclosure occurs (e.g., US servers) – we take reasonable steps to protect it.

5. How do we store and secure it? Stored securely via Shopify and encrypted where possible. We retain data only as long as necessary (e.g., order records 7 years for tax).

6. Your rights You can access, correct or request deletion of your data (subject to legal exceptions). Opt out of marketing emails via unsubscribe link. Contact us at coppercoastinfo@gmail.com to exercise rights or complain.

7. Cookies & tracking We use essential cookies for site function. Marketing/analytics cookies require consent (banner on site). You can manage via browser settings.

8. Changes We may update this policy. Check back periodically.

Contact: coppercoastinfo@gmail.com