Refund policy

Returns, Refunds & Exchanges Policy

Returns, Refunds & Exchanges Policy – CopperCoast Last updated: February 2026

We stand behind our products and comply fully with Australian Consumer Law (ACL) consumer guarantees.

1. Faulty, Wrong, Not as Described or Unsafe Products Under ACL you are entitled to a remedy (repair, replacement or refund) if a product has a major or minor failure.

• Major failure: significant defect, unsafe, substantially different from description → your choice of refund or replacement.
• Minor failure: we will repair/replace (or refund if not possible in reasonable time). Contact us within a reasonable time (ideally within 30 days) at coppercoastinfo@gmail.com with order number, photos/description of issue. We usually cover return postage for faulty items (pre-paid label if needed). Proof of purchase required.

2. Change of Mind / Voluntary Returns We accept change-of-mind returns at our discretion for unopened, unused products in original packaging/condition (including all seals, tags, inserts) within 30 days of delivery.

• Hygiene/sensitive items (opened skincare, serums, powders, derma rollers) are non-returnable for change of mind due to health regulations.
• You pay return postage.
• Refund issued to original payment method (minus original shipping if not free).
• No refunds on final sale/clearance items unless faulty.

3. Process Email coppercoastinfo@gmail.com with order number and reason. We reply with instructions (usually within 2 business days). Refunds processed within 5–10 business days after we receive/inspect returned item.

4. Important Nothing in this policy excludes or limits your rights under ACL consumer guarantees.

Thank you for shopping with CopperCoast!